Website/Member Portal FAQ
Table of Contents
- I have never logged in to the TBA Member Portal before.
- I forgot my password or username.
- I clicked the link to reset my password but never received a link in my email.
- I enter my username and password, but the page doesn’t refresh.
- I am trying to reset my password, but the website won’t accept the answer to my security question.
- I'm trying to submit a form but it won’t let me.
1. I have never logged in to the TBA Member Portal before.
It is likely that you still need to create your log-in for the TBA Member Portal. After your membership is approved, you should have received an email with the subject line “Theatre Bay Area Account Creation Link”. If the link is expired, please reach out the us at TBA@TheatreBayArea.org and one of our staff will send you a fresh link.
2. I forgot my password or username.
Click the “Forgot your username or password?” link on the log-in screen. This will generate a password reset link and send it to your email.
3. I clicked the link to reset my password but never received a link in my email.
There are two possible solutions to this problem.
- It may be that you still need to create your account, if you haven’t set up a username and password, the system will not be able to generate a password reset link for you. If this happens, please reach out the us at TBA@TheatreBayArea.org and one of our staff will send you a fresh link to create your log-in.
- Your email server may be blocking messages from TBA. We recommend adding TBA@TheatreBayArea.org to your known senders or contacts list to ensure you never miss an update from us.
4. I enter my username and password, but the page doesn’t refresh.
This is likely an issue with your internet browser, we recommend clearing your cache and trying to log in again.
- Here are instructions on how to clear your cache:
- If the problem persists, please restart your computer and try again.
- If the problem persists after restarting, please reach out to TBA@TheatreBayArea.org and one of our staff will troubleshoot with you.
5. I am trying to reset my password, but the website won’t accept the answer to my security question.
This may be a browser issue, please follow the steps below to clear your cache.
- Here are instructions on how to clear your cache:
- If the problem persists, please reach out to TBA@TheatreBayArea.org and we will create a temporary password for you.
- Once you log in with the temporary password, you can change your password from inside the Member Portal by clicking on the gear icon in the upper right corner of the home page.
6. I'm trying to submit a form but it won’t let me.
This may be a browser issue, please follow the steps below to clear your cache.
- Here are instructions on how to clear your cache:
- If the problem persists, please restart your computer and try again.
- If the problem persists after restarting, please try a different browser
- If the problem still persists, please reach out to TBA@TheatreBayArea.org with the text of your responses in the email or an attached word document and one of our staff will post it for you.